What is empathy and why is it important in business?
To be that definitive salesperson requires the interest and ability to walk in the customer’s shoes, to “get inside their he
Posted 24th September, 2015 (8:41 am)
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KEEPING GREAT CUSTOMERS
Great customers keep coming back. Furthermore, they like your product or service so much that they tell other people. (Who buy
Posted 23rd September, 2015 (10:07 am)
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KEEPING YOUR PEOPLE GREAT
Following on from my recent blog on recruitment ("Getting Great People") is the issue of retaining those people and encouraging
Posted 23rd September, 2015 (9:54 am)
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GETTING GREAT PEOPLE
Not long ago, I posted a blog making the point that business is (always) all about the people; employees and customers - in that
Posted 23rd September, 2015 (9:39 am)
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The Two Most Important Things a Small Business Must Do
#1: The small business must know everything there is to know about its customers.#2: And then it must ensu
Posted 11th September, 2015 (12:43 am)
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Business “Growth” – Good, Bad or Both?
.... he was not looking to get more customers, as his business had been in operation for many years and had built a client base
Posted 8th September, 2015 (9:25 am)
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Selling a Business or Offering a Job?
The problem is that long-time business owners often have difficulty in seeing the importance of the principle of seeing the busi
Posted 8th September, 2015 (9:18 am)
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Focus on the known constant, not the unknown variables
Over recent times, I have found myself challenging business owners to look at the amount of change that has occurred in their in
Posted 8th September, 2015 (8:50 am)
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Systems warning!
Business owners sometimes question the necessity for documented systems and processes. For a start, every business has systems;
Posted 7th September, 2015 (7:31 am)
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Leveraging customer feedback
We recently came across a situation where the person with a sales role in a client’s business was required to make calls to ex
Posted 7th September, 2015 (7:05 am)
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