The buck stops at the top!

Many business owners don’t like to think about, or accept this principle, but no matter which way you look at it, it’s a fact.

However, some owners will say, “That particular issue is beyond my control.”

The reality is there are many issues external to the business that are indeed, beyond the control of business owners. (And even external issues can be dealt with in ways that limit negative impact.)However, all internal issues are totally within their control.

It is the owner’s choice to accept these situations. Once accepted, it becomes the owner’s responsibility to do something about it.

So, how does a business owner assume control of situations that he/she believes is beyond control?

The first thing is to sit down with the employee who is accountable for the situation in question and with that person, develop a written process for implementation. This provides the ideal opportunity to discuss why it is currently being handled in the way it is and to introduce the concept of a different (better, your) way of doing it.

There are probably only four reasons that an employee is not doing what is expected of him or her:

1                     Because they are not clear on exactly what those expectations are

2                     Because they do not have the necessary skills or experience to carry out required tasks

3                     Because they do not have the necessary resources to do them, or

4                     Because they simply don’t want to!

The fact is that, in each of these scenarios, it is not a people (person) problem, it is a management problem. The business owner has not provided a crystal-clear picture of the expectations (results) required from the role; not ensured the person has the required skills; has not provided the resources; or has recruited poorly, ending up with an employee whose values do not fit with those of the business.

No matter what is happening in a business; that behaviour is a direct reflection of the business owner.

Sorry, but the buck stops at the top….

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What John Matthew believes about small business

That the owner has risked many things that others take for granted;

That there is no guaranteed income or reward for the considerable effort that is required;

That often, the family home is on the line to support the business and its constituents;

That there is a dignity and self-respect that is earned;

That entire communities would be better places if there was an increased appreciation and respect for small business.

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